Patient Rights and Responsibilities
Campbellford Memorial Hospital (CMH) is committed to the delivery of excellent health care in our community. We firmly believe that engaging people to improve their care plays a key role in achieving health and well-being. Understanding your rights and responsibilities as a patient of CMH constitutes one of the most important aspects of building a successful interaction between you and your care providers.
Patient Rights
Respect and Dignity
The right to expect:
- That our individual identity, beliefs, history, culture, and ability will be respected in our care.
- Health care providers will introduce themselves and identify their role in our care.
- That we will be recognized as part of the care team, to be fully informed about our condition, and have the right to make choices in our care.
- That families and caregivers be treated with respect and seen as valuable contributors to the care team.
- That our personal health information belongs to us, and that it remains private, respected and protected.
Empathy and Compassion
The right to expect:
- Health care providers will act with empathy, kindness, and compassion.
- Individualized care plans that acknowledge our unique physical, mental and emotional needs.
- That we will be treated in a manner free from stigma and assumptions.
- Health care system providers and leaders will understand that their words, actions, and decisions strongly impact the lives of patients, families and caregivers.
Accountability
The right to expect:
- Open and seamless communication about our care.
- That everyone on our care team will be accountable and supported to carry out their roles and responsibilities effectively.
- A health care culture that values the experiences of patients, families and caregivers and incorporates this knowledge into policy, planning and decision making.
- That patient/family experiences and outcomes will drive the accountability of the health care system and those who deliver services, programs, and care within it.
- That health care providers will act with integrity by acknowledging their abilities, biases and limitations.
- Health care providers to comply with their professional responsibilities and to deliver safe care.
Transparency
The right to expect:
- We will be proactively and meaningfully involved in conversations about our care, considering options for our care, and decisions about our care.
- Our health records will be accurate, complete, available and accessible across the provincial health system at our request.
- A transparent, clear and fair process to express a complaint, concern, or compliment about our care and that it will not impact the quality of the care we receive.
Equity and Engagement
The right to expect:
- Equal and fair access to the health care system and services for all regardless of language, place of origin, background, age, gender identity, sexual orientation, ability, marital or family status, education, ethnicity, race, religion, socioeconomic status or location within Ontario.
- That we will have opportunities to be included in health care policy development and program design at local, regional and provincial levels of the health care system.
Patient Responsibilities
The responsibility to:
- Use health care responsibly
- Maintain and provide accurate history and medical information
- Treat care providers with dignity and respect
- Participate in plan of care
- Keep all appointments and notify the appropriate departments if unable to do so
- Question information and instructions that are not understood
- Understand implications if refusing to follow recommended treatment
- Be respectful of the rights and the property of other patients, visitors and staff of the hospital